MN
Miyeleni N
1 reviews | Active since Oct 2020
02 Sept 2021, 15:53
Vodacom ITC listing
I had a vodacom Fibre with vodacom, which I had to cancel because I was relocating. They then requested a cancelation fee of which I paid. I then checked my credit report and saw that they have decided to list me to ITC for no reason. I then demanded a paid up letter so I can send to ITC myself they still not sending. Instead when I talk to one agent, he transfers me to the next or lie and say they will send the paid up letter.
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Replies (2)
Vodacom's replyOfficial
02 Sept 2021, 18:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Sept 2021, 18:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Sept 2021, 18:03Dear Miyeleni Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the Legal Department, paid in full confirmation letters are issued on account level and not on line level therefore they are unable to issue the letter as there are still active services on the account.
We have sent you a statement to your email address stating that you are in good standing with Vodacom. Regards Consumer Website Team
We have sent you a statement to your email address stating that you are in good standing with Vodacom. Regards Consumer Website Team
Best regards,
Vodacom's reply09 Sept 2021, 18:03
Official
Dear Miyeleni Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the Legal Department, paid in full confirmation letters are issued on account level and not on line level therefore they are unable to issue the letter as there are still active services on the account.
We have sent you a statement to your email address stating that you are in good standing with Vodacom. Regards Consumer Website Team
We have sent you a statement to your email address stating that you are in good standing with Vodacom. Regards Consumer Website Team
Best regards,