Vodacom ITC

My husband wanted to finance a vehicle and was told the only reason why he wasn’t given finance was that he owed Vodacom R396.00, when I called various departments for help, o was referred to the accounts department. I was then told that they would update his profile at ITC. I then requested a letter saying that his profile was being updated and that his account was up to date to which I was told this wasn’t possible. The finance company his wanting this letter so that he can get a new vehicle. Some help would be appreciated as this is urgent!