Vodacom, it is fail after fail

Item: Vodacom
Rating: 1
Author: Chris O

Every time I trust you and renew a contract, you let me down.

See incident number ***.

Why has it become MY problem to resolve this?

I am ready to leave you, but I know that you will punish me financially. I am tired of struggling to get he service I am paying you for, and not receiving.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

25 Aug 2023, 07:47

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Vodacom's reply25 Aug 2023, 07:47

Official

Chris O's updateReviewer Update

26 Aug 2023, 19:23

Hello Vodacom.
You really need to start delivering on your commitments . Or release me from a contract that you are not honouring.
Still, no iMessage, and no mobile service on my Apple Watch, and no contact.
2 Weeks since I started tracking, and no joy.
What is happening?

Chris O's update26 Aug 2023, 19:23

Reviewer Update