Vodacom it is a lies
Hi Vodacom4U
I am very disappointed with the attached special which seems that no one can assist me with it. I have called *** spoke to a Luica12:55/ ***/ Cherylynn ***4. Been put through to a Sylvester No answer called again *** and Margreta and Kathlego is trying to assist me now by getting hold of the Headoffice. Kathlego is the only one that listened to what my request was and tried to make contact with the correct person, of which I myself shall be waiting. thank you Kathlego
I want this deal and believe that it would not be fair that I struggled to make it happen. I really hope to get feedback from you guys very soon. Wondering if my contract is worth the upgrade if it is a struggle to upgrade it.
Please see attached screenshot from the www.vodacom4u.co.za website Which I would love the 60 Gb for the R149 x 24 sim only.
Hope to hear from you soon. Do watch facebook as I will be trending. To get you more customers.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
08 Jul 2019, 16:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jul 2019, 16:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
25 Jul 2019, 18:58Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, we have not received any email corresponds from you as promised.
Kindly let us know should you still require further assistance, alternatively contact our call centre on 082 135.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, we have not received any email corresponds from you as promised.
Kindly let us know should you still require further assistance, alternatively contact our call centre on 082 135.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Jul 2019, 18:58
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, we have not received any email corresponds from you as promised.
Kindly let us know should you still require further assistance, alternatively contact our call centre on 082 135.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, we have not received any email corresponds from you as promised.
Kindly let us know should you still require further assistance, alternatively contact our call centre on 082 135.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
's updateReviewer Update
26 Jul 2019, 08:13The funny thing is Vodacom. Emile Male person contacted me and advised that he would email me. To date I have not received a email from him. So now who is fooling who Here. My email address ***/ ***. No on contacted me via Whatsapp as well. Vodacom I have sent a second email on the 19 July about the type of service I was given as well and not anyone of you have responded. Provide me with the correct email address and I will forward all my communication to you directly. Emile contacted me from a *** number and directly to my MTN number, but also didn't seem interested in what I told him and how I felt as a customer. So clearly this says to me as a customer you don't matter! Response to the 08 July that you provided. Please don't try and make me a fool. I know what an online **** is and I called the Vodacom4U to prove to them that I am not crazy and it was an error not from my side but Vodacom4U. I think even the screenshot I took was enough proof.
's update26 Jul 2019, 08:13
Reviewer Update
The funny thing is Vodacom. Emile Male person contacted me and advised that he would email me. To date I have not received a email from him. So now who is fooling who Here. My email address ***/ ***. No on contacted me via Whatsapp as well. Vodacom I have sent a second email on the 19 July about the type of service I was given as well and not anyone of you have responded. Provide me with the correct email address and I will forward all my communication to you directly. Emile contacted me from a *** number and directly to my MTN number, but also didn't seem interested in what I told him and how I felt as a customer. So clearly this says to me as a customer you don't matter! Response to the 08 July that you provided. Please don't try and make me a fool. I know what an online **** is and I called the Vodacom4U to prove to them that I am not crazy and it was an error not from my side but Vodacom4U. I think even the screenshot I took was enough proof.
's updateReviewer Update
29 Jul 2019, 11:32Funny even this shows how Vodacom responds Today is the 29 July 2019. I still have not received an response. Dankie Vodacon
's update29 Jul 2019, 11:32
Reviewer Update
Funny even this shows how Vodacom responds Today is the 29 July 2019. I still have not received an response. Dankie Vodacon
's updateReviewer Update
02 Aug 2019, 08:45Once again it has almost been a month and dololo responses Vodacon. Please cancel my contract. No need to continue we are finished.
's update02 Aug 2019, 08:45
Reviewer Update
Once again it has almost been a month and dololo responses Vodacon. Please cancel my contract. No need to continue we are finished.