Vodacom IT department!!!!

AND THE PROMISED PHONE CALL FROM VODACOM NEVER HAPPEND. HAVE BEEN ADVISED BY THE BRANCH WHERE CONTRACT IS TO BE RENEWED. THAT VODACOM DOES TRAINING WITH RANDOM NUMBERS AND ID NUMBERS AND THEREFORE SOME NUMBERS AND ID MIGHT JUST MATCH WHILE DOING TRAINING AND A DUMMY ACCOUNT IS CREATED. APPARENTLY I AM NOT THE ONLY PERSON THIS HAS HAPPENED TO. IN THE MEAN TIME I HAVE TO WORK WITH A PHONE THATS BATTERY LASTS A HALF A DAY DUE TO VODACOM NOT BEING ABLE TO DO TRANSFER OF OWNER SHIP AND UPGRADE. DUE TO THEM CREATING A DUMMY ACCOUNT ON MY NAME AND ID DURING TRAINING VERY UNPROFESSIONAL. MY CONTRACT HAS EXPIRED I AM VERY SURE IT WILL NOW BE EASIER TO CANCEL THE CONTRACT THAN TO TRANSFER OWNERSHIP OR UPGRADE. VODACOM TAKING MORE THAN TWO WEEKS TO CHANGE OWNERSHIP AND UPGRADE PATHETIC!!!!!!!