VODACOM issuing contracts to clients without their knowledge

Item: Vodacom
Rating: 1
Author: Shayne L

BEWARE

Some Vodacom stores are issuing contracts to existing customers without their consent.

I have learnt that a contract was issued to me and for which I am being billed even though Vodacom cannot produce a contract document which I had signed.

I have reported the matter to the Vodacom ***** department and was contacted by an employee who has almost zero knowledge of ***** or even the definition thereof.

An Iphone which I have had for sometime now (contract expiry Oct 2019) was allocated to the bogus contract.

I have lodged complaints with Vodacom customer care with promises that I will be contacted. I received notification that the matter had been finalized without even a phone call from Vodacom.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

25 Oct 2019, 11:12

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply25 Oct 2019, 11:12

Official

Shayne L's updateReviewer Update

25 Oct 2019, 11:22

You call is awaited.

Shayne L's update25 Oct 2019, 11:22

Reviewer Update

You call is awaited.

Vodacom's replyOfficial

05 Nov 2019, 16:01

Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query has already been investigated by our Forensic Department. Kindly note that the feedback provided to you by the Investigating Officer is final and remains unchanged.
Regards, Vodacom Consumer Website Team

Vodacom's reply05 Nov 2019, 16:01

Official