Vodacom Issues

Dear SIR/MADAM I would like to lodge a complaint regarding Vodacom, Richards Bay branch, on how *********** they have been when it came to delivering an efficient service. My brand new phone of two weeks that I had bought at the Vodacom Shop in Richards Bay started giving me network problems and I believed it was surely a sight inconvenience due to whether changes and thunderstorms. After a week of having no network I drove all the way to Richards Bay from Eshowe to seek assistance with the matter at hand, only to be ridiculed by the manager who then made me wait an additional week to personally see that the phone is fixed. I’ve chased them for over weeks now trying to get the status of my contract phone that I am still paying for every month, with no clear feedback from the Richards Bay Branch. Finally they send the phone back after countless attempts to get feedback and whether or not I need a new cell phone. When they sent the phone back to me it had the same problems as if they never even attended to it, now I’m raged and feel like I’m being handpicked and purposefully being made a fool. now last week phone came back for the third time and still not working but i am paying for that phone every month .since december i do not have a phone .why cant they just give me a new phone since it their technical problem. The incompetence of that branch is overwhelmingly heart breaking because I am a faithful Vodacom user. Please help in any way form and shape. my cell number is *** my email is *** Kind regards lindiwe mdlalose