VODACOM ISSUED WRONG ACCOUNTS

The facts are as follows: 1. Vodacom cut my line on the 2nd of September due to non-payment. According to them my account was in arrears. I explained to them and sent them screenshots of a conversation with their TOBI who confirmed that my account was up to date. Eventually they issued a credit to my account and confirmed that my account was up to date. Then on the 2nd of September they cut my line. I then explained that I have received my salary late as my employer bank with Nedbank and I with FNB. Since when do Vodacom cut lines on the 2nd of a month, as far as I know each person has legally the right to pay accounts until their 7th of each month. 2. Secondly, when I paid my account on the 02nd of September, my account was up to date. I have received this invoice and statement on the 9th of September 2025 which clearly indicated that I still owe another R1565.99. This differs again from the statement that I have received from Vodacom on the 26t of August 2026, which also states that my account was up to date. I really believe that Vodacom can't be trusted anymore and that I need to take this further. I have a contract with Vodacom and I belief that I have the right to ask a question if my account is wrong, but instead Vodacom chosen to ignored a customer who was loyal for more than 27 years.