Vodacom Issa ****

I had a call from one of Vodacom customers telling me that because I’ve been a loyal customer , they decided that they moving me to a better package and I’ll pay 360 instead of the 460 . I questioned the person over n over again n they told m I was loyal to only check my bill yesterday to being 704,98 they even actived Voda hero nonsense that I ddnt even agree on . I’m told if the back office doesn’t agree to this I’ll have to pay that 704 that I was decived on. When they check the system they say the package you were on gas expired I’ll have to pay 530 like how dd I even get there to such amount . So I guess this agents have a new way of ******** customers . Cos u can tell a client that due to that you hv been loyal your package has been changed you shall pay less . I’m so mad at Vodacom too much that goes in