Vodacom ISP is useless.

I've had Thee worst experience ever with Vodacom, around my Fibre Internet line. My connection went down on Monday night, the 26th and i thought it would be back the next day (27th) but unfortunately it wasn't, i was still not able to connect.

I then logged an incident with Vodacom on the 27th, Tuesday - enquiring about the issue. Service Request no. SR *** They tried assisting but nothing worked.

They kept telling me they would escalate the issue , so an engineer would assist me. Nobody called or emailed me. Literally i was calling about 2 times a day, and every time i call - they kept saying the incident has been assigned and the assignee would get back to me, and they "wouldn't give me any feedback while investigating" until it's fixed.

It's been a week, and nothing or no-one has helped me with anything. I got a call yesterday from a lady who asked me to test the connecting, i then was able to connect - they didn't give me any reasonable explanation on where or what the issue was. Few minutes later, the connection drops again, on the same day. I called back in and they tell me the ticket was closed, and cannot be re-opened - which means a new ticket would be created ( SR***) and i should wait 24 to 72 hrs for it to be assigned. So basically my internet has been down for over a week now, nobody says anything until i call them - and when i do, i'm told my ticket is assigned to an engineer and they will get back to me - which they never do.

I don't know how many times iv'e called in and nothing gets done.