Vodacom ISP is NOT the ISP to choose

vodacom is unable to get my 20/2 speed line up to the required speed after 2 weeks of battling to get them to do so. My download speed is a fraction of what I'm being billed for / about 1/6th of the speed. When I call to cancel the service due to non delivery I'm told that I will be penalized.

All I want is a functional service ....... Simple I have plenty of correspondence at hand . It seems as if no one understands how to proceed or are just passing the buck . Vumatel have conducted tests and say the the actual fibre line is 100% functional. I ********** my billing acc number