Vodacom ISP for VumaReach nightmare!!!!!

The worst encounter I have ever had with any business, Vodacom agents sending me from pillar to post with an issue they are liable to fix as my ISP for Vuma fibre. Spoke to so many consultants and they have not fixed my query it is day2. Spoke to a social media agent she either than actually assisting me told me to my ear that the query is already assigned to someone else she will close her ticket? I am so confused why would you close a ticket that has not been solved. No one has even contacted me. Spoke with Nontando on the 21st she completely messed up the entire query and made me press and activate another order she then later placed me on hold upon realising she made me make the matters worse!!! A simple matter which needed an order which was cancelled to be made active again. I am soo frustrated because no Internet means no work. The consultants have failed me so much and provided me wjth the worst service without even trying to assist. Lying to me about escalating a query to their TL but when you call nothing was even logged .