1 reviews | Active since Feb 2025
Vodacom ISP - Fibre Support - Up There With The Worst
Vodacom Fibre support must be the worst, or is a strong contender for the worst support desks I have ever come across.
Within a 6-month period we have had problems; the first time (October 2024) it took over 2 weeks to resolve, and now again we are down since the 13rd of Feb 2025, and to date (28th Feb 2025) not resolved (SR***).
I have been calling almost every day to get some answer, even spoke to 2 team leaders, and still no resolution - so for 2 weeks, 3 of us in this household have been buying data bundles practically every day, for work and personal use.
You have 'escalated' (a word you use everyday when I call) this toward an unnecessary outcome where we have now given 30 day notice to cancel Vodacom as the ISP and remain with Vumatel, but choose a different ISP.
Are the SLA's just window dressing ? I would give a 0 rating if that was an option !!
I got a call from your support desk only this morning and I requested for them to call when I am at home at 16.45 which the consultant committed to doing, but as predicted, no call to resolve.
So nothing has improved, and in keeping with your SLA which seems to be a moving target, this problem is still not resolved - and it's week 3 of no fibre now !!!! Choose your ISP wisely !!!
I got a call from your support desk only this morning and I requested for them to call when I am at home at 16.45 which the consultant committed to doing, but as predicted, no call to resolve.
So nothing has improved, and in keeping with your SLA which seems to be a moving target, this problem is still not resolved - and it's week 3 of no fibre now !!!! Choose your ISP wisely !!!