SD
Sibusiso D

1 reviews | Active since Oct 2021

06 Jul 2024, 08:38

Vodacom isn't the worst but telecoms companies are all *******!!

Anyone thinking of signing up for a vodacom contract I would advice them to run away. I'm on a 2 year contract and have spent half the time pleading for a service I am paying for. I've made numerous requests to cancel the contract without penalties as vodacom acknowledges there's issues with my nearest cell tower but they have given me a runaround for months.

This week Monday I made another request to cancel and the service agent promised a 72hr turnaround which never happened & calling for follow-up today the agents pretend there's issues with the line like they can't hear me and I was blocked because of "unusual activity from my number to avoid *****ulent activity".

They block my line to avoid *****ulent activity🙄 what about the ***** they commit to me everyday forcing me to stay on a contract they themselves admit they cannot service

0
Replies (2)
Vodacom
Vodacom's reply06 Jul 2024, 12:07
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 

 
SD
Sibusiso D's update10 Jul 2024, 11:46
Reviewer Update
Yes I was contacted by I imagine a service consultant or reviews agent I couldn't get some of her details because the line wasn't as good. However, I got the important parts where she said she is forwarding my request for cancellation without penalties to the department that will action it as requested. She went further to say a collections agent would come to collect the wifi router and I asked how long in payments do I have to go before I own the router and she said she wasn't aware and was gonna escalate my question and I must await feedback

Now if it turns out that I now own the router I would like to know if Vodacom can assist to unlock the router such that it's accessible on all SAn networks

Thank You