Vodacom ISD Department - *********** and not keeping promises

I did a transfer of ownership at Vodacom4U shop in Menlyn on 20 NOVEMBER 2017.

We changed our bank details to business bank account. Which means I had to change my vodacom personal contract to business contract. Currently I had changed all my debit orders = no problems whatsoever, but with vodacom it is now almost 4 weeks process.

Waiting period for transfer of ownership is maximum 14 DAYS. Tomorrow it will be a month later - 13 days after waiting period. I took matter in my own hands and contacted Vodacom4U Head Office and they was not much help, only for the day, but no outcome and no answer.

Vodacom4U shop still gives same answer - still in process.

None of the consultants can get answer from VODACOM ISP /IT Department where they handle the contracts. They have contacted numerous times with reference number and no one can say WHY it is passed the due date and if anything is wrong.

They contact Judy at Menlyn Vodacom4U last week Monday and confirmed that it will be finalised between 11th and 15th of December. Today is the 17th. So they broke ANOTHER promise and due date.

I took matter in my own hands and mananged to get the ********** or 082 191 number.

I am going to phone them now, and 100% sure that they won't be able to give me an answer.

Vodacom has let me down terribly and I am very disappointed that I chose vodacom. The SHOP STAFF IS NOT WELL TRAINED - even when I opened my contract few months earlier... Again at Vodacom4U shop the person who helped me was also *********** in his job. Eventually I asked the guy next to him to help my consultant what to do because he had no idea where to start because I had an old profile on vodacom's system.

And another problem of Vodacom - my old number on a contract I closed early on June/July 2017 and settled account because it was not in use... they have not even terminated the number as I specifically have an email stating I wanted to terminate account and settle contract amount. Amount was settled but on system it was still an 'active' number.... So again the guy struggled at shop to phone in and get number terminated - which was time consuming and forms being filled in and signed again.

The sad thing is no one had an answer why it is passed due. I am waiting for Vodacom only to stop debit order and change bank details - all my other accounts did not even give me one issue regarding change of bank details - was done on first day and was already debited (no hassle) from new account in beginning of December - not 3 weeks to wait and still no help!!