Vodacom ISD Department - *********** and not keeping promises

REQ ********** 58620

I did a transfer of ownership at Vodacom4U shop in Menlyn on 20 November 2017. I had to wait maximum 14 days for account to be transferred from personal to business as I am waiting only for Vodacom to change my bank details so I can close account and they can debit my new account.

It is now exactly 12 days after the 14days waiting period and no one could give me answer why but only to say 'it is still in process'.

I contacted Vodacom4U headoffice and they couldn't help much. The lady at Menlyn Shop i was contacting every few days and keep on getting same response.

I had to take on the matter myself and eventually got the 082 191 / ********** number to find out for myself.

I phoned now early and a friendly guy gave me the ********** number but it is too early so I will try later.

Vodacom has let me down terribly and I am very disappointed that I chose vodacom and should have chosen MTN. The SHOP STAFF IS NOT WELL TRAINED and when I opened my contract few months earlier even then again at Vodacom4U shop the person who helped me was also *********** in his job. Eventually I asked the guy next to him to help my consultant what to do because he had no idea where to start because I had an old profile on vodacom's system.

And another problem of Vodacom - my old number on a contract I closed early and settled account in June/July 2017... they have not even terminated the number as I specifically have an email stating I wanted to terminate account and settle contract amount. So Vodacom4U shop had to help Vodacom to do their job because they couln't help me until old number was terminated.

Last week Monday Judy from Vodacom4U shop said the IT Department said that my matter will be finalised from 11th to 15th of December... today is the 17th - ONCE AGAIN DIDN"T KEEP THEIR PROMISE and I am still waiting... and TWELVE days later after 14days waiting period!

*********** and very disappointed in Vodacom. The sad thing is no one had an answer why it is passed due. I am waiting for Vodacom only to stop debit order and change bank details - all other accounts did not even give me one issue regarding change of bank details - was done on first day - not 3 weeks to wait and still no help!!