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Aston H
1 reviews | Active since Sept 2015
10 Jul 2023, 16:53
Vodacom is worse than Telkom with Cancellations
I requested a cancellation months ago when my contract ended, but It was not canceled. A few months later I owe Vodacom 2500 but my contract has ended.My number has also been disabled.How does that work? My contract has ended and yet I still get billed? Where am i going to get 2500 to pay this bill? I need the phone number as I use it for business, Do you now what an inconvenience you have caused with this?You guys are worse then Telkom with cancellations.I event requested a cancellation, way before the contract end date. The request was done on 4 December 2022.
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Replies (4)
Vodacom's replyOfficial
11 Jul 2023, 07:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jul 2023, 07:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Jul 2023, 07:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jul 2023, 07:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Aston H's updateReviewer Update
17 Jul 2023, 20:58I will send the cancellation in the morning or this evening
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Aston H's update17 Jul 2023, 20:58
Reviewer Update
I will send the cancellation in the morning or this evening
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Aston H's updateReviewer Update
06 Dec 2023, 15:34 Hi. I got an SMS for deactivation if i dont pay vodacom. Did you not cancel my contract. Again. I had requested the cancellation in 2022 with my last email to Aaron Botha(The glen store manager at the time) on 4 December. Surely i cant be held liable for non response If i have been requesting cancellation
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Aston H's update06 Dec 2023, 15:34
Reviewer Update
Hi. I got an SMS for deactivation if i dont pay vodacom. Did you not cancel my contract. Again. I had requested the cancellation in 2022 with my last email to Aaron Botha(The glen store manager at the time) on 4 December. Surely i cant be held liable for non response If i have been requesting cancellation