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marius S

1 reviews | Active since Nov 2019

13 Apr 2026, 08:37

Vodacom is worse than our country would not recommend any one to be part of them!!

Vodacom is the most useless service provide i would not recommend any one to be a customer by them they have huge issues and stories after stories they are worse than our country at the moment. After closing my account and settled my account they have not cleared my name by the credit bureau also because of there fault, they have changed my account to cash payment for no reason after it was on debit order. So i thought my contract was finished but it was not so i was not informed about anything, then they gave me up to the debt collectors because i did not pay them after that i settled my account. They said it would be sorted out in 7 to 14 working days its been a month later now and my name is still not cleared. After closing my account they deducted R926 from my account for no reason after i phoned them they said they can see they ow me money, when you don't pay immediately after a payment did not go off they harras you but when they make a mistake you need to ****ing wait and wait for your money back. Its now 2 weeks after they deducted money from my account and still did not received my money back and after i was on cash payment now they just deduct money from your account. VODACOM IS ****!!!!!!!

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Replies (2)
Vodacom
Vodacom's reply13 Apr 2026, 09:45
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
mS
marius S's update14 Apr 2026, 10:40
Reviewer Update
After being a client at Vodacom for years this service is the worst i have ever came across. PEOPLE PLEASE THINK TWICE BEFORE OPENING A ACCOUNT BY THEM OR TO TRY AND CLOSING AN ACCOUNT BY THEM, AFTER NEMUROUS EMAILS AND FEED BACK NOTHING HAPPENS, WAITING FOR 5 WORKING DAYS AFTER EMAILS HAS BEEN SEND REGARDING MONEY THEY TOOK FROM ME THAT THEY SHOULDEND HAVE THEY JUST DONT WORRY ABOUT REFUNDING US AS CLIENTS. BUT IF YOUR DEBIT ORDER DID NOT WENT OFF THEY ARE ON YOUR CASE THE FOLLOWING DAY SOMETIMES EVEN THE SAME DAY!!!!!BUT IF THEY MAKE A MISTAKE YOU NEEDTO WAIT BECAUSE THE ONE DEVISION CANT DO THIS AND THAT DEVISION CANT DO THAT ITS ENOUGH TO MAKE ANYONE SICK, AND THEN WHEN YOU GOT TO THE RIGHT DEPARTMENT YOU NEED TO WAIT 5-7 WORKING DAYS AND THEN STILL NOTHING HAPPENS THEY TAKE YOUR MONEY BUT YOU NEED TO WAIT BUT PLEASE DONT LET THEM WAIT OTHER WISE IT IS GIVEN TO THE DEPT COLLECTORS!!!!!!!!!!VODACOM SUCK AND I AM STILL WAITING FOR MY NAME TO BE CLEARED FOR THERE MISTAKES!!!!