CD
Christo D

1 reviews | Active since Feb 2015

21 Apr 2020, 11:26

Vodacom is wasting my time and money!!!!!!

I would like all to know that Vodacom Fibre is a joke. Maybe not when they did not fool you in making you think that the infrastructure is available in your area. I have spend almost 10 hours of my time to supply documents and following up on progress of the installation when the agent just told me today that the infrastructure is not even available in my area. Funny thing is that you start the whole process by searching online if fibre is available as per your address. Great news, Fibre is available. Let's browse the package. Van Raalte Street, Belmont, Bethlehem, Free State, 9701 This is not the time and place to mess with people's time and money!!!!!!!!!!! and Vodacom will have to explain this one to me. SR*** SO***

0
Replies (1)
Vodacom
Vodacom's reply21 Apr 2020, 11:47
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team