Vodacom is very ***

<p>So after all the hassle that I have been through this month:</p> <p>1.) My contract was cancelled incorrectly and I was charged over R8 000 cancellation fee amounting bill to over R12 000</p> <p>2.) My contract was activated again and for about two weeks all my incoming numbers showed as "unknown" number.</p> <p> </p> <p>3.) As the R12 000 debit order bounced our lines were disconnected.</p> <p>4.) We then had another debit order and that amounted to over R5 000.</p> <p>5.) When I questioned this they told me I still owed December 2016.</p> <p>6.) I told them it's impossible as we received no arrears communication from Vodacom.</p> <p>7.) The then went back in to my account history and after a long discussion we found out that no<br /> debit order was charged to December 2016.</p> <p>8.) The reason why Vodacom did not bill me in December 2016 was because they switched systems and <br /> then December 2016 was deducted in January 2017. For this reason I did not budget such high<br /> amount we are now still in arrears.</p> <p> </p> <p>MY PROBLEM IS THAT YOU USELESS BUNCH OF PEOPLE DID NOT NOTIFY ME AT ALL THAT THIS WILL HAPPEN IN ORDER TO PREPARE.<br /><br /></p> <p>My query was escalated by Olga Sepu , call reference ********** 02. Escalation query 1- ********** ********** .</p> <p> </p> <p>I do not have R5000 plus to pay you for two months in a row. I think it is absolutely poor of you to treat your customers like this.</p> <p> </p> <p>Now the next question you have is.... Why did I not query when Vodacom did not debit my account in December 2016.... The debit order is not on my personal account. I will only be notified per sms if my debit order went off or not and therefore I accepted everything was fine. Even if it was on my account it is not my responsibility to tell you to do your job.</p> <p> </p> <p>Now your customer care wants me to phone collections in order to make an arrangement to pay.</p> <p> </p> <p>In this past year you have made my experience with Vodacom so bad that I really feel that I will not want to upgrade my contract with Vodacom in the future. I have had the worst year with Vodacom. Everytime I have to make an issue and complain and complain and complain and complain before you will assist. </p> <p> </p> <p>It really feels that you don't give a **** about your customers. You just do whatever the hell you want and we have to suffer under your wrath, like you are a bunch of god's sitting in a corporate company somewhere. </p> <p> </p> <p>Due to all your neglegencne we have also experienced returned debit order fees.</p> <p> </p> <p>Here are my past couple of complaints... please read through the history on my calls logged. I am so gatvol of Vodacom.</p> <p> </p> <p> </p> <p>https://www.hellopeter.com/vodacom/reviews/vodacom-is-***- ********** </p> <p>https://www.hellopeter.com/vodacom/reviews/vodacom-is-worse-than-any-company-in-world-history- ********** </p> <p>https://www.hellopeter.com/vodacom/reviews/vodacom-is-the-worst-company-in-the-word- ********** </p> <p>https://www.hellopeter.com/vodacom/reviews/400-poor-service-from-vodacom- ********** </p> <p>https://www.hellopeter.com/vodacom/reviews/300-poor-services-from-vodacom- ********** </p> <p>https://www.hellopeter.com/vodacom/reviews/200-poor-services-from-vodacom- ********** </p> <p>https://www.hellopeter.com/vodacom/reviews/100-poor-services-received-from-vodacom- ********** </p> <p> </p>