Vodacom is very inefficient

As yet today is the 26th and Vodacom still hasn't called to tell me the phone was returned. I and totally annoyed and irritated with their bad service. I had a call from their representatives yesterday and he was supposed to get back to me. Looks like the incompetence is so bad 😔 that even their consultant cannot get back to you.

I called vodacom. They received the cell back yesterday but according to them I have to wait another 24 or I think 48 hours for them to either cancel my contract or to issue a new cell. They are ridiculous and so ***********. I first app**** for the upgrade on the 17th is now the 26th. This is shocking as well as annoying

Dinku from customer services is another stupid idiot as he wanted me to get my Vodacom customer account no.that mean I would have to put my laptop on. I'm so fed up Vodacom please cancel my contract already. You are a bunch of *********** idiots

Sisanda Bayanda Khwezi Kunene is another person on Vodacom that cannot assist. Looks like Vodacom cannot assist because the people in the warehouse receiving are have a long break because they haven't logged in the return of the cell that they should have got back on Friday last week. As yet I haven't had a consultant contact me

I suggest of you guys are looking for contract go to cell c or Telkom. You will be wasting you time calling Vodacom for days to resolve your issues. It has been 2 weeks already and I cannot even cancel the contract because they refuse to.

Today is the 27th and as yet Vodacom hasn't contacted me. I have call them in many occasions, today I call them twice as yet no confirmation that they received the cell at the warehouse. Bad service is an understatement they have disgusting service. No communication. I just spoken to the after sales department a person called Kenny and he confirmed that the cell was returned and is sitting in the warehouse undocumented and not logged in as a return. Vodacom hasn't even had the decency to call me and apologise. They are causing undue stress and money. As far as I'm concerned they have no order or processes. I'm still at present holding on for a manager to contact me. I've been been waiting already 18 minutes to be transferred to a manager. Wow 😳 shocking as well as ridiculous.

I spoke to Tulisello from customer care while still holding for for the manager. The manager is on a personal call and cannot talk to me. I'm held at a disadvantage as I cannot even cancel the contract. Keke the manager finally came on the line after 40 mins of holding the phone and I have to await for her to update the records and cancel the phone on their system. I'm sorry but keke agreed with me that's this is unacceptable. I don't know if this issue will be resolved today.