LM
Luke M
1 reviews | Active since Oct 2012
23 Nov 2019, 01:17
Vodacom is very ********** and *********
Vodacom is very ********** and *********. They upgraded a contract without my consent. I'm calling them to cancel and I'm told that I signed up for it over the phone and I am requesting an audio clip for it. They are ducking and diving now. All I need is a cancellation of the stupid upgrade
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
24 Nov 2019, 11:32Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's reply24 Nov 2019, 11:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Dec 2019, 09:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply02 Dec 2019, 09:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team