Vodacom is very bad avoid it if you can

Thank you, please give me a moment. tobi Still checking. No problem check and calculate properly please this is not good statements don't adjust well online

tobi Thank you for waiting, you had two invoices one for R100.88 and the R305.45 and you paid R306.00 the balance is R89.45. That invoice R100.88 does not exist

Like i say i don't owe anything

R100.88 is **********

Please check the first invoice when i took the contract for last month it was R108.00 that was paid, and november also paid R306.

You did not check

tobi What do you mean it does not exist? this is the invoice for the 1st package that you received. That was paid i paid R120

I made payment for Nov and Previous month.

Please check the error R100.88 is for what?

I took the contract october paid R120 to cover the invoice of R108.00. then on the 4 november paid for this month R306. my next invoice will be 2 december but your system says i owe which i don't should i open a case for *****?

tobi Okay, on the 22/10/2019, you were invoiced R105.58 and on the 23/10/2019 vodacom tried to debit R105.58 from your account and the debit order was returned unpaid, then on the 28/10/2019 you paid R120.00 and on the 29/10/2019 you were invoice the R100.88 for returned debit order. What is the invoice for R100.88 for ???

tobi R100.88 is a penalty fee for a returned debit order. I paid R120 for october and this month i paid R306.

Penalty fee for what?

I am opening a case against you, kindly provide referrence for this chat

You placed a debit order on the wrong date.

tobi Correct , however when Vodacom tried to debit your account on the 23/10/2019 the debit order was returned unpaid, hence you were invoiced for the penalty fee. Why the 23/10/2019 its your system fault and i have to pay your stupid penalties when its your problem not mine?

Who said you must debit on the 23th???

Is this how you sneak in charges and **** people out of their cash??

Better fix this

tobi For a new contract your account is debited with in 48 to 72 hours, the consulatent was suppose to tell you. Thats not my problem you fix it

tobi I will log the service request for your dispute. Please give me one more minute. You trying to **** an old lady shame on you

I will cancel the contract, open a case of ***** if this is unresolved. then report this matter to consumer protection act and take the matter public.

This is unacceptable

I am a new client already i am getting bad customer service with the worst experience

Fix this.

tobi Here is your reference number ***, the service request take 24 hours to 7 working days. I don't want all your many references fix this now

Remove the ********** R100.88 then our issue is solved

tobi As I explained I escalated your dispute to our billing department and it will take from 24 to 7 working days. Since the 3rd i have been escalated kindly provide email for your legal department

tobi We do not have the email address for legal department. Complains department?

I did speak to your customer care and sub collections to cancel the debit orders. opt for cash payment already

That is why i say this is ***** you adding up penalties to ***** our money making it hard for us to pay our accounts

you want to mess up our credit records now

This goes on file, my accountant cant account for a ********** penalty fee when its your system with the issues

I thought this was the best company in the country

tobi I understand Nomakhosi, the billing department will assist on fixing your account as the I logged the dispute for you. Make this go away because i am thinking of cancelling the contract if this is not resolved

tobi It is escalated please give our back office 24 hours to get back to you. My child don't empathize with me, fix this with your peers there i don't want to see this kind of things on my account.

You have to respect debit order dates. honor our wishes

This is business relationship, without a customer its no business and loss of money for your boss.

Be responsible, take action.

You have upto the 22 November 2019, 08:00 to resolve this issue.

tobi Yes the billing department will get back to you, thank you for chatting enjoy the rest of your day. Fix this

Vodacom is your boss, if they tell you to do something you do it, as customers we give money to your boss we come first now do what a customer wants or you wont have a job.

Thanks, fix this issue very unhappy with the way you people misrepresent your company.

You people must resolve this by the end of the day not 24hours.