MM
Masingita M

1 reviews | Active since Jul 2018

23 Jul 2018, 16:09

Vodacom is very bad

I had a cellphone contract with Vodacom, which expired in March 2018, I then received a bill of R420 in May 2018, I called Vodacom to inquire about the bill since my contract has expired. the consultant told me the contract renewed itself , because I didn't call to cancel it. I am no longer using Vodacom's services, yet I am receiving the bills every month. I try to call them again , I spoke to the consultant by the name Dudu, she couldn't assist me, then I was transferred to another consultant who said I should pay R1140, in order for the contract to be cancelled. why should I pay for the contract that renew itself? why should I pay for the services I never received? till date no one has ever called me from Vodacom

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Replies (1)
Vodacom
Vodacom's reply23 Jul 2018, 16:12
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team