1 reviews | Active since Mar 2016
VODACOM IS UTTERLY PATHETIC!!! AYA
I have had cellular contracts with numerous institutions and still have quite a few existing at the moment but have not once received such pathetic service and excuses before. I was sceptical to move my business lines to Vodacom in the beginning and decided to try them out with this contract that I have with them at the moment however as anticipated you guys are absolutely pathetic however I must commend you on your great and vast excuse making business and willingness to leave a very unsatisfied customer on the lurch.<br> <br> I have taken out a contract with Vodacom in May 2014, Since then I have had numerous instances where my data does not come through and I have to call in and request it manually as if this is not a contract but I'm toping up a prepaid line manually, I have given this cellular phone for repairs for the same problem 1 year ago to which I was advised it was a faulty battery and now when the same problem occurred again Vodacom has advised me that they cannot assist me as my screen is cracked and the cost of the repair exceeds the value of the phone, Never the less on a monthly basis you never forget to deduct your monthly instalment so what are you?
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
