VODACOM IS UTTERLY PATHETIC!!! AYA

I have taken out a contract with Vodacom in May 2014, Since then I have given this cellular phone for repairs for the same problem 1 year ago to which I was advised it was a faulty battery and now when the same problem occurred again Vodacom has advised me that they cannot assist me as my screen is cracked and the cost of the repair exceeds the value of the phone which is a very unrealistic excuse. I have very crucial information on that cellular phone which I cannot retrieve as Vodacom does not want to repair it even though it is on a contract within 24months and within a warranty, I was told by Waida that they cannot do anything for me so I must come pick up a dead cellular phone, What must I do with it? Where do I put the sim? Surely you will still debit me but you won't think about me not using that sim or the device?<br> <br> I will not accept that device back until it is repaired, You do not have to repair the screen if you don't want to but I want my device working or you can end your contract as I do not have the goods which I have signed up for initially! If you cannot resolve this I want contact numbers and email address of your superior managers as I will revert to themombudsman