Vodacom is utterly pathetic

<p>According to Vodacom, my contract ends 31 may 2017, i called Vodacom on the 26th of April 2017 to let them know that I want the contract to be cancelled as I do not want to pay for it anymore. The gentleman that I spoke to (whom i forgot his name) ensured me that it will be cancelled and that I will not be billed for it. He even offered me to take another package which i refused and again told him that i want it to be canceled!!! Today, the 1st of June 2017 ive noticed that ive been loaded with 2gigs of data as per the usual contract and I contacted Vodacom straight after to enquire if my contract has really been cancelled. Hilda, the consultant who helped me, said no it has not been cancelled and there has been no cancel request. </p> <p> </p> <p>Is this what Vodacom’s service is about? Unprofessionalism? A huge company like this not fulfilling a customer’s needs? I am utterly disappointed, well I was always disappointed with Vodacom but I am more disappointed and disgusted too. I am waiting for my other contract to also finish so that i can leave Vodacom. I am really not happy with the service. Really. It is upsetting to pay so much for services but end up with disappointment.</p> <p> </p> <p>I want this to be sorted out as I know I called and gave my notice of cancellation which was not fulfilled and I will not be paying anything for June.</p> <p> </p> <p>PATHETIC SERVICE!!!</p> <p> </p>