MR
Matthew R

1 reviews | Active since Mar 2014

08 May 2018, 12:22

Vodacom is utter *******

After sending numerous PoP to Vodacom ********** and my Vodacom App says that they have received my payment yet Vodacom have still barred my outgoing calls. I find this company utterly useless and I would love to switch. As I am typing this review I am waiting for someone from the cancellations department to answer the phone and so far it's been 10 min.

Please contact me with a settlement amount so I can go to prepaid and switch networks.

0
Replies (2)
Vodacom
Vodacom's reply08 May 2018, 13:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 May 2018, 10:36
Official

Dear Customer,

As per our telephonic interaction the matter has been resolved.

Regards,

Wardah