HM
Helena M

1 reviews | Active since Aug 2010

09 Jan 2020, 12:38

Vodacom is utter garbage.

Damned if you do, damned if you don't. I think all mobile phone operators in South Africa are *******, so there is no point in going from one to the other. What upsets me SO MUCH is that the one that I've chosen to incarcerate myself with promised they cancelled a second line (that I use for my house alarm and only sends sms') from a subscription to a top up option. Went into a vodacom shop in the water front to deal with both contracts at once. In the shop - is this cancelled? YES! two months later I notice I am still being billed for it. I have a personal issue with corporate wallet raping. Vodacom, I only use you because you're as bad as the rest of them and I cannot be bothered to go through the trauma of moving my number. Well done. you have me. But know that I hate every ounce of being caught in this POS contract with you. Useless and money grabbing. I have been waiting on your cancellations line for more than 20 minutes now. Looks like everybody is over it. Someone picked up my call and put down the phone immediately. WELL DONE VODACOM. YOU ARE GARBAGE.

0
Replies (2)
Vodacom
Vodacom's reply09 Jan 2020, 14:10
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply03 Feb 2020, 13:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team

Best regards,