Vodacom is utter ****!! DO NOT USE

Do not buy a contract phone from Vodacom!!! Do not use their online services… in fact, stay away from Vodacom altogether. I bought a contract phone via Vodacom’s online service and there was an issue with the contract, not the phone. To resolve this issue, Vodacom insisted that they send me a new phone and will have the old phone picked up via courier (this also makes zero sense by the way). I received the new phone within a week but it has been a month of ME calling Vodacom to pick up the phone and every time there’s a new excuse. I’ve spoken to so many agents and a supervisor- all of whom have been utterly useless. I’ve called Vodacom so many times to arrange this pick up that they have BLOCKED me from calling their customer service department… who does that??? I’m the one whose rights (under the Consumer Protection Act) have been violated and yet I’m the one whose blocked. And oh, Vodacom sent me an invoice stating that I have to pay for both phones, regardless of the fact that I’ve never switched it on and have been actively trying to return it since the day I got it.