KD
Kerriann D
1 reviews | Active since Dec 2015
15 Nov 2018, 20:59
Vodacom is usless
I did an online upgrade. Thinking it would be easy and fast as advertised. I was wrong, i has now been 8 days since I placed my order and I have no phone and nobody can tell me where my phone is. The customer service agents for vodacom are useless, they dont know how their own industry works. RAM the courier service was apparently hijacked and they say that vodacom is responsible getting me the phone and vodacom says its RAM.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
16 Nov 2018, 08:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Nov 2018, 08:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Nov 2018, 15:05Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Attempts to contact you have been unsuccessful. Kindly contact ***4 [free from Vodacom numbers] as they are best equipped to assist..
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Attempts to contact you have been unsuccessful. Kindly contact ***4 [free from Vodacom numbers] as they are best equipped to assist..
Regards
Vodacom Consumer Website Team
Vodacom's reply20 Nov 2018, 15:05
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Attempts to contact you have been unsuccessful. Kindly contact ***4 [free from Vodacom numbers] as they are best equipped to assist..
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Attempts to contact you have been unsuccessful. Kindly contact ***4 [free from Vodacom numbers] as they are best equipped to assist..
Regards
Vodacom Consumer Website Team