Vodacom is using old people because they are SOFT targets!!

What is Vodacom DOING???? After 4 months that i was due for and upgrade, i decided to upgrade on my contract with Vodacom, after the problem was so called solved. I upgraded on 30 July 2020 to an uChoose Flexi 175. I got the package that had 2x iPhone 6S with this upgrade. All was fine and i was happy, but then i was was ****med and both the iPhones was ****** still in the sealed boxes. I phone customer care to Blacklist those phones which they did and it still blacklisted which i an very happy about. Then disaster striked: I am paying the remaining contract whish is right, altough the phones was ******, which was my problem. I have now an extra cellphone no which i dont know, i have since day one of this Flexi 175 not received any talk time or data up to now, but i am paying every month and i have to pay extra on my existing cellphone no to have airtime and data, what are they doing??????? If this is NOT going to be rectified before the end of this month( October 2020 ) Vodacom can go straight to hell and i wont pay one cent further, they can do just what they want to do, but from me, they wont get one cent again!!! THIS PROBLEM AFTER AN AGENT HAS CONTACTED ME IS STILL NOT SOLVED!! Here is his reply: Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note that our call disconnected while chatting with you and tried calling back with no success, As discussed, I have advised you accordingly with regards to your monthly allocation that it goes get allocated on the 1st of each month. Also note the second cell number *** is linked to the combo deal you signed for and monthly airtime of R65 gets loaded on the number.

I trust this is in order. Regards Consumer Website Team

My reply on this: My friend thank you for your time and efford to try and fix this problem, i was trying to phone you back but that no does not go trough, the problem is NOT solved as firstly i dont have a no **********4 that you are talking about, secondly i want all on one no, the 082........8484 that is how Vodacom has done it all the time for more than 15 years, i dont need a second no at all, so they (Vodacom) must allocate whatever they pay into that no back into my exiting no, then the problem will be fixed. Please come back to me and just to remind you my phone is on 24/7 as we have a medical problem at home, maybe it was the network when you tried to phone me back, but i did try right after the line went dead to phone you back, so please lets get this problem fixed by phoning me!! The only way this problem can be fixed is to add all on to the exciting no and contract that I have, how can you load an extra no which we don’t even now we have and on top of that i am an old lady am I a soft target to this 2 accounts thing?? I can not have 2 accounts, so please fix this problem and stop using old people as we are the SOFT targets!!!