CC
Chantelle C

1 reviews | Active since May 2018

09 Sept 2019, 11:59

VODACOM IS USELESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WORST CELLPHONE CONTRACT COMPANY EVER!!!!!!!!!!!

VODACOM IS USELSESS AND DOES NOT KNOW HOW TO RUN ACCOUNTS!!!!!!! So my son took a Vodacom contract out 1.5 years ago. He decided 2 months ago to settle and cancel his contract. He phoned month end and was told to call back on the 6 or 7 as they havent finalized accounts yet. He called back 4 times before he could get the settlement amount and banking details. He the went to Vodacom East Rand Mall. He was assured in Vodacom East Rand Mall that the contract and debit order had been cancelled. They then took another debit order off his account which they then all of a sudden said was the last payment as that was not included in the settlement. The next month he received and invoice again and money was deducted from his account again. they then came up with some excuse that he has 2 contract but he only signed up for one contract and only has one contract. he phone them and they apologised for the mistake. they have yet again sent and invoice!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! They are very unhelpful and not trained properly at all!!!!!!!!!!!!!!!!

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Replies (4)
Vodacom
Vodacom's reply09 Sept 2019, 12:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
CC
Chantelle C's update10 Sept 2019, 08:50
Reviewer Update
THEN AFTER THE BEING TOLD THAT I WOULD BE CONTACTED...............NOTHING!!!!!!!!!!!! Thank goodness im with another service provider. I would never use Vodacom or recommend Vodacom to anyone!!!!!!!!!
CC
Chantelle C's update11 Sept 2019, 13:14
Reviewer Update
STILL NO CONTACT!!!! VODACOM HAS NO IDEA OF HOW TO RUN ACCOUNTS OR CANCEL CONTRACTS OR CANCEL DEBIT ORDERS!!!!!!!!!!!!!! USELESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! PLEASE ANYONE THAT IS CONSIDERING TAKING OUT A CONTRACT WITH VODACOM DONT!!!!!! YOU WILL BE SORRY!!!!!!!!! *** INCASE YOU COULDNT READ THE NUMBER THE FIRST TIME!!!!!!!!!! AND YES ITS NOT A VODACOM NUMBER AS VODACOM IS A TERRIBLE SERVICE PROVIDER!!!!!!!!!!!
Vodacom
Vodacom's reply17 Sept 2019, 12:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team