HK
Heinrich K

1 reviews | Active since Jan 2014

18 Aug 2022, 13:41

Vodacom is useless to fix information in invoice

Thanks Vodacom for showing that being a customer for years does not mean anything and will need to go with another provider for failing on doing s simple thing as changing my accounts address and billing address. Been trying and the call centre say its changed but never ended up being changed. Can not stay with a provider that keeps on failing me and lying to me each time. Can not wait for this year to end that will also be my last contract date to close my account. FYI I called in a lot of times to get it fixed. Wrote on here and said it’s fixed and still showing incorrect physical address on invoice. Stopping debit orders untill I get an invoice with correct information as I can not pay an invoice reflecting inaccurate information

0
Replies (2)
Vodacom
Vodacom's reply18 Aug 2022, 14:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
HK
Heinrich K's update21 Aug 2022, 17:57
Reviewer Update
Same message and most likely the same failing results will follow. I want somone to actually call me and be able to send me proof that its done correctly this time