VODACOM is USELESS - they have just lost a client of 30 years

I have been a Vodacom client for 30 years and I will never go back to this useless service provider. I took my phone in to be fixed and based on my understanding from the consultant that the phone would not be wiped, I decided to not go the insurance route and get my phone fixed to ensure that I would keep my information. I was promised that my phone would not be wiped. It was put in capitals on the job card. If I went the insurance route, I would have had to pay 1 000 excess and got a new phone. I decided based on what was promised me to pay 2 803 and get my old phone fixed with the information in tact. The repairs team wiped my phone, saying that they did not know. It was in capitals on the job card. I had to pay the 2 803 for my old phone which has now been wiped. No apology, no compensation of any kind. I have been a client of Vodacom for over 30 years and I will never use them again. THEY ARE USELESS