Vodacom is USELESS - The worst brand and customer service EVER

After Vodacom falsely sold a deal to me and *********ly debited my account for a substantially higher amount, I asked them to cancel my contract and correct my invoice.

I explained this matter to over 10 agents, with none of them being able to assist or put me in touch with a manager – out of principle and due to the initial agreement made with their agent over the phone, I am not willing to pay for an invoice of R900, when I only agreed to a monthly rate of R299 – unless Vodacom can provide me with proof of agreeing to this via a telephone recording or signed agreement.

I would like to settle the R299 owed to them, hence my several emails and calls – however, Vodacom have ***ardly been ignoring these, further showing their service levels offered to clients. They have now decided to hand me over to their lawyers and threatening my credit score, after the they could not keep to their offer made and due to the errors made by them.

Their service levels really sucks and they have no understanding of their customers - which is really sad for such a big brand.