VODACOM IS USELESS! STILL WAITING TO RESOLVE ISSUE!

Hi,

Vodacom debit my account with R21,877.14 on the 8 March 2019, I have a contract with them but it amounts to roughly R40 per month. I tried calling all the customer contact centers but could not get through at all. I called the Century City branch and spoke to Enver Jacobs, I explained my situation and he told me I should come into the branch as they cannot help me over the phone. He give me alternative numbers to connect but it also didn't work.

This whole situation is really frustrating as the bank now also charged a fee because the debit was unsuccessful. Now they expect me to waste my petrol and time to go to a branch to resolve this query. When their helpline and staff members are not willing to assist.

I received a call from a Vodacom employee on Friday, 8 March 2019 regarding my post(above). He assured me that the matter will be investigated and I'll receive feedback as soon as possible. I still have not received any feedback from Vodacom.

This is really ridiculous, if you apply for a new cell phone contract they get back to you within hours but since this does not relate to a sale, their service is poor. This whole situation will affect my credit score, since the debit order was unsuccessful. I'm really annoyed.

I'll definitely not recommend them to anyone and I'll never ever do business with the again.