VODACOM IS USELESS!!! REALLY ***********!

Good Day

I am utterly disappointed in Vodacom response time to my complaint that I have laid. I am basically treated like I am not important and I am no one to vodacom!

I had received phones again promising me things but yet again I am disappointed and let down with no luck on feedback.

It's been almost 2 month now and still nothing has been resolved, nor has any information been given to me.

Last communication was 2 weeks ago, saying that the issue will be resolved but I wait. After spending a long time on the phone.

I am really tired of Vodacom treating me like I am not worth their time or effort

I am seriously down with Vodacom and want my contract cancelled with Vodacom taking full responsibility of the cancellation!

PLEASE CANCEL MY CONTRACT WITH IMMEDIATE EFFECT! I AM REALLY DONE WITH VODACOM! THIS IS UTTERLY RIDICULOUS ON HOW I MUST WAIT!

Please advise

Thanks Samir Ramdial

Originally complaint below: Sent: 6 January 2022

Dear Vodacom

I type this email with great disappointment and anger.

I have been encountering numerous of problems with my contract from the time I have upgraded with the retention department in June 2021.

June:

Contract taken out with S21 Ultra, 1000mins, 5gb Data and 50 sms for around R1360.00, also when taking it out I had asked for insurance on my contract.

July:

Minutes not loaded and I had to call in numerous of times to sort it out.

Note: each call takes an Hour and I had to make numerous of calls, you can even check my log and see the calls.

August:

Minutes not loaded, again had to call in to get it sorted.

I got held up and my phone was ******, when I wanted to claim, I called and they said its not on my contract, then I called and check and was told it is there. I went back and forth trying and eventually just gave up trying. Now I sit without a proper phone.

Note: each call takes an Hour and I had to make numerous of calls, you can even check my log and see the calls.

September:

Minutes not loaded and called again to sort out.

Note: each call takes an Hour and I had to make numerous of calls, you can even check my log and see the calls.

October:

Minutes not loaded and called again to sort out.

Note: each call takes an Hour and I had to make numerous of calls, you can even check my log and see the calls.

November:

Minutes not loaded and called again to sort out.

Note: each call takes an Hour and I had to make numerous of calls, you can even check my log and see the calls.

December:

Minutes not loaded and called again to sort out.

Note: each call takes an Hour and I had to make numerous of calls, you can even check my log and see the calls.

This time, I even spoke to the manager and he promised me that I don’t have to call again and all will be sorted.

I also stated that if this is not sorted I want my contract cancelled and vodacom will be held for cancellation and he said ok but I wont have an issue again.

January:

This is where I had enough with Vodacom

Minutes not loaded and called again to sort out.

Note: each call takes an Hour and I had to make numerous of calls, you can even check my log and see the calls.

I then asked to speak to the manager again and stated that I want my contract cancelled now as this is more than enough of inconvenience to my daily life.

I have been always made promises by Vodacom but no promises are kept at all times! I have to make calls upon calls to vodacom to get something sorted. Everytime I call, I am sorry it will be sorted and I wont have the issue again but guess what! It continues to happen!

Vodacom is too quick to debit me every month but I am paying for a Terrible service and something I wasn’t promised to intitially.

I have had enough with these issues and how *********** Vodacom service has been over these months. Even if its call back to me, they don’t make it, I need to call to follow up myself. Over these months I have spoken to so many people that I can put a list that will take pages.

I am writing to you as I WOULD NEVER RECOMMED anyone to Vodacom again and I will tell them on how *********** you all are at performing a service.

I WANT MY CONTRACT CANCELLED, WITH VODACOM TAKING RESPONSIBILTY FOR CANCELLATION CHARGES, AS YOU HAVE DONE ENOUGH TO INCONVENIENCE MY LIFE! I AM REALLY HURT, SAD, DISSAPPOINTED AND DISGUESTED AT WHAT I HAVE RECEIVED BY VODACOM.

I WILL BE POSTING THIS ON SOCIAL MEDIA IF THIS IS NOT RECIFIED AS SOON AS POSSIBLE!

I WOULD BE LOOKING FORWARD TO A RESPONSE SOON!

From a Disappointed and Unsatisfied customer

Samir Ramdial