EB
Eugene B

1 reviews | Active since May 2009

05 Aug 2015, 08:45

VODACOM is useless, rather use mtn or cellc!!!

i moved to a new place and i noticed that none of my devices internet connection works correctly(phone/****le/tablet) The device has full signal and even shows LTE but when you test it there is nothing!!!! i have logged the issue 2 weeks ago with your signal department and a lady phoned me to get all my details. She then phone back later to tell me the technician told her it fixed and i should go and test...<br> <br> Guess what it wasnt fixed and still no internet signal, send her screenshots and speed test reports and even send an email yesterday asking for an update with no response!<br> <br> Either fix it or cancel my contracts and i will move to MTN who has 4G signal everywhere and it works! If you cannot provide the service i have been paying for i will be taking legal actions as its against the CPA!

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Replies (1)
Vodacom
Vodacom's reply06 Aug 2015, 08:25
Official
Hello moonlord,

Thank you for your posting. We sincerely apologise for the inconvenience you have experienced.

A consultant will make contact with you in due course to assist with your query.

Kind regards,
Vodacom Consumer Website Team