JD
Jackie D

1 reviews | Active since May 2014

04 Feb 2015, 11:55

Vodacom is useless no booster delivered ever came

After two months of almost daily calls to Vodacom in an attempt to get some service on no signal for 3G, we finally managed to get a technician at our premises (previously they even **** and said someone had been here and all was fine, but no one had been - there is always someone on site). Big promises later and we finally received an order form for a booster on 1 December 2014 which we completed immediately. Shouldn't be surprised that since then the technician just doesn't respond to emails, the call centre knows nothing about a technician nor a booster, but each month Vodacom takes money for bandwidth that doesn't work at all. <br> Terrible service by far!

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Replies (1)
Vodacom
Vodacom's reply04 Feb 2015, 13:45
Official
Hello jackie851108,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team