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Paul M

1 reviews | Active since Oct 2017

29 Sept 2021, 14:30

VODACOM IS USELESS HORRIBLE DISGUSTING

VODACOM BUSINESS IS THE WORST CELLULAR NETWORK PROVIDER IN THE WORLD. THE CUSTOMER SERVICE IS HORRIBLE FROM THE STORE FRONT IN LEPHALALE TO THE ONLINE SITE AND CALL CENTRE. IT TOOK A MONTH FOR MY BUSINESS CONTRACT TO BE APPROVED EVEN THOUGHT THEY WERE SUPP**** WITH ALL DOCUMENTATION AND STATEMENTS. THEY INCORRECTLY READ IN THE ID NUMBER AND COULD NOT GRASP THE FACT THAT THE ID PROVIDED DOES NOT MATCH THE ONE ON THE SYSTEM - THEIR INCOMPETENCE TO PROPERLY CHECK THE DOCUMENTS PROVIDED. FURTHERMORE, IT HAS BEEN MORE THAN A WEEK SINCE I RECEIVED THE SIM CARD AND THE NUMBER STILL HAS NOT BEEN ACTIVATED. VODACOM'S USELESS CALL CENTRE KEEPS ON LEADING YOU TO AN AUTOMATIC ANSWERING MACHINE AND THEN HANGS UP. WHEN YOU FINALLY SPEAK TO SOMEONE, THEY DO NOT KNOW WHY IT HAS NOT BEEN ACTIVATED FOLLOWED BY "THE TEAM IS WORKING ON IT". THEY HAVE BEEN WORKING ON IT FOR A WEEK - HOW CAN A CELLULAR PROVIDER BE INCAPABLE OF ACTIVATING A SIM CARD???? VODACOM IS USELESS, TERRIBLE SERVICE AND I WILL NOT RECOMMEND IT TO ANY SANE PERSON

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Replies (1)
Vodacom
Vodacom's reply29 Sept 2021, 17:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team