1 reviews | Active since Oct 2018
Vodacom is Useless
Last week a pipe burst and in the process they ripped out the fibre cable. We are with VOX, but seeing that we are vodacom cell phone clients, I logged a call on there email? I was sent a fault reference, which was cancelled by the next day because I am not a "VODACOM FIBRE" CLIENT????????????? Really? or do you just want to keep your call complaint log down? Our area is off, and my husband's work requires working via WiFi with overseas conference calls? Remember we are Vodacom cell phone contract customers for over 10 years now? SOOOOO we have to use our "VODACOM" cell phone data currently to be able to work? All our neighbors and myself have escalated, but by now Mr Escalate is either dead or no one knows where he is? Not even VOX can provide me with any update? Technicians came out late Thursday afternoon, but after 20 drops of rain...... whoops and they were gone? I find it pathetic how your service works? I reported directly to Vodacom, and now cancel my fault report!
Your company knows nothing about customer service, and even less of updating clients how much longer we need to be without service.
this has been over a week now, and still you cant provide any answers
Your reply is the biggest load of ****!
No one updated nothing,
Good day Sir Unfortunately this will have to be logged with Vox in order for us to assist with getting this resolved as speedily as possible Regards Vodacom Fibre
I have logged this with VOX as well, but they know even less of the situation?
So now my husband cant work, as his vodacom data on his cell phone is used up in the past week due to this cable issue!!!!!
so end of the month we pay our full account once again to you?
how about actually giving me proper feedback as to what is happening to this cable being replaced / fixed?
Or is this to much work for you to find out?
Or is this not part of your job description ????????
All I can say it that your employee's are very lazy, pass the buck to who ever else as you are scared you are going to create some work for yourself?
Your reply is the biggest load of ****!
No one updated nothing,
Good day Sir Unfortunately this will have to be logged with Vox in order for us to assist with getting this resolved as speedily as possible Regards Vodacom Fibre
I have logged this with VOX as well, but they know even less of the situation?
So now my husband cant work, as his vodacom data on his cell phone is used up in the past week due to this cable issue!!!!!
so end of the month we pay our full account once again to you?
how about actually giving me proper feedback as to what is happening to this cable being replaced / fixed?
Or is this to much work for you to find out?
Or is this not part of your job description ????????
All I can say it that your employee's are very lazy, pass the buck to who ever else as you are scared you are going to create some work for yourself?