1 reviews | Active since Aug 2019
Vodacom is useless
This is 3rd or 4th time complaining about the same problem with Vodacom network coverage in my area,
Maybe because we live in the rural areas that is why we don't get quality service , I run 2 businesses from home which I need the internet and to make and receive calls and when that doesn't happen I loose money,
I have a WiFi Contract with Vodacom for my house and business and half the time it's not working because there is no coverage or signal, majority of the time can't make or receive calls no network coverage my phone says "EMERGENCY CALLS ONLY" on the screen,
Their Technicians came 1 or 2 times to fix the issue as stated before that I have filed reports numerous times before and it only last for about a week or 2 then back to square 1 same problem,
My last report was on the 2nd of May I called Vodacom Customer support and the lady said she can see on the their system I have reported the issue before and will escalate the matter, since then there has been no updates, no feedback no calls from Vodacom ,
Useless and disgusting service shame Vodacom.
Siseko ***
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
No call from Vodacom
No feedback
Issue has not been fixed
But the Service Ticket has been closed 😕
I think we must just boycott Vodacom it's a ****a network from the best network in SA to the Worst, I've been a loyal customer for over 15yrs and in the past few weeks I have lost over 15k in revenue due to Vodacom's incompetence,
Can't make calls
Can't receive calls
Can't access the internet
Yet I'm paying for these services.
No call from Vodacom
No feedback
Issue has not been fixed
But the Service Ticket has been closed 😕
I think we must just boycott Vodacom it's a ****a network from the best network in SA to the Worst, I've been a loyal customer for over 15yrs and in the past few weeks I have lost over 15k in revenue due to Vodacom's incompetence,
Can't make calls
Can't receive calls
Can't access the internet
Yet I'm paying for these services.
On the 14th I received a call from Alex from Vodacom Customer or network department not sure , he said they are aware of the problem and their technicians are working on the problem , the tower next to my house has a problem and that is why we don't have network coverage ,
We have had this problem for almost month now and Alex said when a tower has a problem they get a notification , so if they know about the problem why haven't they fixed it , what do they think us customers who are paying for Vodacom contracts do in the mean time ?
I run 2 businesses using my phone and laptop and when I don't have network coverage I loose revenue , already I've lost over 20k ,
Alex said the issue would be fixed in 2 days time and 4 days later the problem still persists.
On the 14th I received a call from Alex from Vodacom Customer or network department not sure , he said they are aware of the problem and their technicians are working on the problem , the tower next to my house has a problem and that is why we don't have network coverage ,
We have had this problem for almost month now and Alex said when a tower has a problem they get a notification , so if they know about the problem why haven't they fixed it , what do they think us customers who are paying for Vodacom contracts do in the mean time ?
I run 2 businesses using my phone and laptop and when I don't have network coverage I loose revenue , already I've lost over 20k ,
Alex said the issue would be fixed in 2 days time and 4 days later the problem still persists.