Vodacom is useless!!!!

A month ago I decided to upgrade my number after receiving a call, WORST DECISION OF MY LIFE! For the past 5 years I had a contract which the phone was being paid off and I upgraded about 3 years ago to a sim only deal. No payment was missed or incorrect amounts was taken off of my account. As soon as I spoke to the rep that did my upgrade, apparently that month my debit order bounced and I had to resubmit a debit order (money was there) they took the money off my account and all was good, or so I thought. Come this months debit order it went off but with R100 which I was never notified about at all and debit order bounced again cause I put the amounts necessary for my debit orders to go through. Now its seems like a recurring thing and anyone I speak to doesn’t understand and when I am rightfully frustrated cause I have been calling vodacom for the past 4 days yet still sit in the same situation…the agents are pathetic at problem solving. I have requested to speak to a manager and yet to receive a call. Yet they will cut off my line if no payment is done. I will request my contract be cancelled with Vodacom and will be moving to MTN/CellC or any other provider unless vodacom can redeem themselves and actually provide customer service. I am disappointed and appalled. I signed up to hello peter just for this review.