Vodacom is useless

I cancelled my contract for the main line, I even received a new quotation as well as paid a lesser amount. I went to another service provider on Saturday as the contract and so card should be over by end October, a port out request was sent and accepted. Today the aim is still active, I phoned in, was on hold and on the phone for a total of 55 MINUTES just to be told my contract was not cancelled. I need this sorted out IMMEDIATELY, NOT TOMORROW NOT LATER, NOW!!!!!