Vodacom is useless

Please DO NOT get fibre from vodacom. I had fibre with them and logged a relocation allready on June 28. Apparently there is now an error message that another ISP is linked to my new address. No one phoned me to inform me of that. Everytime I phone I get the answer that they will escalate it to the installation team. How many times does it need to be escalated in order for them to let me know what is going on. The installation team is clearly useless. I informed them that I live in a complex and the fibre here is through Megafibre. Then Tashe tells me I must get it cancelled - how do I cancel fibre installation for a whole complex??? There is no fibre installed in the unit where I live - and clearly he does not understand this. Vodacom has *********** staff who does not know what is going on. The only thing that I want to know is how do I cancel this installation and my previous fibre with vodacom. I’m tired of waiting and I need internet access asap and clearly I am not getting this from Vodacom.