TS
Tarryn-Lee Sarembock

1 reviews | Active since Aug 2021

08 Aug 2021, 09:33

Vodacom is useless

Vodacom is the worst company I have ever dealt with. I bought a phone from them which barely worked. They charged me to fix it and it was never fixed. I landed up throwing the phone away as it was useless and for 2 years I used one of my sisters old phones.

I then got an upgrade and the new phone was fine. But something was wrong with my data. I was paying for 200mg every month. The data came through on my phone every month and the next day were gone. Even if I was connected to WiFi and had my data off.

I have been to well over 5 Vodacom stores and no one has been able to help me. So I decided to cancel my contract. They accidentally upgraded it instead on cancelling it TWICE. They have made the same mistake twice. I have spoken to 4 different people, spent hours on the phone and no one can help me!

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Replies (1)
Vodacom
Vodacom's reply08 Aug 2021, 12:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team