VODACOM IS USELESS

Can u please help us to stop ALL our vodacom accounts without any cancelation fees. I am so FED up with vodacom they really useless. We had a good experience from them untill a few years ago. From then they are very disapointing. I WANT to cancel all our accounts WITHOUT ANY PENALTY FEES.

We had a problem with them a week ago what they say and what they do is 2 different things. Good day

I hope this email finds you well,

The insurer has investigated the complaint.

You received 2 Nova Y90 devices in march and of one of the devices came with the promotional free theft cover which was activated on the IMEI *** and usage on this IMEI stopped on the 27th of April 2023 after we asked you to blacklist the the IMEI.

The claim form received it has the *** IMEI which is for the second device that did not have insurance.

The usage on the second device *** stopped on 2nd of April 2023. The date of incident is the 6th of April 2023 which means it corresponds with the IMEI of the second device and is not the insured device.

The claim is declined due to the device you claiming for not being the insured device. The *** was supposed to be blacklisted since it is the insured device, however after investigation we confirmed that you are not claiming for the insured device. Therefore, you may un-blacklist this device.

Kind regards, Vodasure Complaints

I want VODACOM to CANCEL ALL OUR ACCOUNTS IMMIDIATELY.