KD
Kim D

1 reviews | Active since Apr 2013

04 Jul 2019, 13:04

Vodacom is useless at solving complaints

Dear vodacom

Please note that Colleen has NOT called me. I wouldn't be making such a fuss if she had called me. Colleen is lying to you. Ask her for the recording between me and her and you will find nothing. I would love you to send me this voice recording. I will continue post all over social media, I will also contact Cape Talk and air my views on the radio, I'm currently writing a article to put in our local newspaper to tell everyone about the bad service I have received from your Pinelands manager and the fact that Colleen has also ****. I won't stop until I get a phone call. And the fact you blocked me on your vodacom Facebook site and messenger, this just aggravated me to take this much further. I've also made appointment with friend who sister is lawyer to get legal advice regarding your manager at the Pinelands branch, how he **** about me.

You most welcome to give Colleen number and I will call her

I'm not giving up until I get a phone call, it's what I've asked for from day one of my complaint = Feedback

Please note this complaint is not closed

0
Replies (3)
Vodacom
Vodacom's reply05 Jul 2019, 08:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
KD
Kim D's update05 Jul 2019, 08:56
Reviewer Update
Why dont you want to address the problem Vodacom. Seem like you just sweep things under the carpet and hope they will go away.

Colleen has not called me

Still waiting for the feedback
KD
Kim D's update05 Jul 2019, 10:39
Reviewer Update
Hi Vodacom

Still has not been RESOLVED

Still waiting on a phone call, we are now on day 10 and still no feedback