JP
Jade P

1 reviews | Active since May 2022

12 May 2022, 10:27

Vodacom is useless and *****s your money.

After my cellphone contract expired, i asked vodacom to please keep my number on prepaid as I still want to use it however they decided not to listen and recycled it and gave it to someone else who could then recieve all my information including my bank sms's etc. GREAT WORK VODACOM! in March last year I decided to start teaching English online to Turkish Students and therefore I got a wifi satellite business contract through vodacom and since then their tower/hub has been down more than it actually working and as always there are excuses. I have had so many reference number that they could fill a whole book. Iv lost more money than I have made because the wifi doesn't work and yet they still make sure they take off the R850 a month from my bank account but will not refund or provide other options for the week or 2 weeks I don't have wifi for. So basically they want the money from me but cannot provide the wifi to me to make the money that they so enjoy deducting off my account. Iv had to buy data everytime and hot spot my phone which is extra money I pay out. Vodacom has become worse than telkom. *****ing people's money and not giving customers what they are paying for.

0
Replies (1)
Vodacom
Vodacom's reply12 May 2022, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team